Return Policy

 We absolutely stand by the quality products of our partner brands. We are confident that each item that is carried on our website is made with craftsmanship that stays true to the essence of a natural and organic lifestyle.

 

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.
  • We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Some personal care items such as brushes and toothbrushes, hair combs, makeup brushes, facial cleansing tools, and nail brushes. These products are generally considered personal use items and for hygiene reasons are often not eligible for return once purchased.
  • Frozen and Perishable Goods
  • Orders made on special request. This includes orders in which a request is made for a quantity that exceeds the quantity we have available in our warehouse.
  • Orders that require FBA-Prep.
  • Custom made orders.  

    • To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

    • Refunds (if applicable)

     

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Returns are subject to a 20% restocking fee if the package is returned through no fault of our own.

    Once approved,  your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

     

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. 

     

    Sale items (if applicable)
    Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

     

    Exchanges (if applicable)
    We only replace items if they are defective or damaged.

     

    NOTE: Be advised that the customer will take responsibility for the return shipping.

     

    If you have any feedback, comments, questions, requests, and/or other communications regarding returns and refunds, please feel free to contact us here: https://www.zafra.com/contact-us