How many times have you paused over a product label and tried to decipher the various “active ingredients” and “inactive ingredients”? So many dangerous chemicals, tried and tested on animals, and formulated and packed in and with unsafe materials bombard us and attract us from everywhere.

The jargon is beyond our comprehension and most of us are left with an uncomfortable feeling of insecurity mixed with guilt. Which is where Zafra comes in.

Welcome to the Zafra FAQ page. You will find a host of questions about organic and natural products here. We come clean on chemicals and myths about natural and organic ingredients. If you find a question that has not been answered here, feel free to write to us. If we do not have the answer, we will get to experts who can. For now, here’s some clarity on the business of beauty!

Ingredient Information

At our store, we understand the importance of providing customers with the best ingredients for their needs. That's why we take great pride in carrying only organic, natural and cruelty-free products. We strive to provide our customers with the highest quality ingredients that are not only safe but also beneficial to their health and wellbeing. Our selection of brands includes some of the most trusted names in organic and natural products, so you can be sure that you're getting the best ingredients available.

How does Zafra Define Natural and Organic Products

Organic and natural products are becoming increasingly popular, and the brands we carry are no exception. Organic products are made without the use of synthetic chemicals, fertilizers, or genetically modified organisms. Natural products are made from ingredients that come from nature, such as plants and minerals. Both organic and natural products are cruelty-free, meaning they were not tested on animals. These types of products provide a healthier alternative to conventional items that may contain harsh chemicals or animal-derived ingredients. By choosing organic and natural products, we can help support companies that prioritize sustainability and ethical production practices.

What is your Return Policy?

We stand behind the quality of our partner brands, ensuring that each item sold on our website is crafted with true regard for a natural and organic lifestyle. If you are not satisfied with your purchase, our return policy lasts for 30 days. To be eligible for a return, the item must be unused and in its original packaging. Some goods cannot be returned, including perishable foods and certain health and personal care items. We do not accept hazardous materials, flammable liquids or gases, or custom-made orders for return. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Please note that a 20% restocking fee will apply for packages returned through no fault of our own. Regular-priced items may be refunded, but sale items are non-refundable. We only replace items if they are defective or damaged, and the customer is responsible for the cost of return shipping.

How long will it take for my order to be processed?

All orders are processed within 5 to 7 business days (excluding weekends and holidays). Shipping charges for your order will be calculated and displayed at checkout. 

Do you offer free delivery?

Yes, free delivery is available for orders over $25 within the US. For orders under $25, we charge accordingly.