Return and Refund Policy
We absolutely stand by the quality products of our partner brands. We are conﬁdent that each item that is carried on our website is made with craftsmanship that stays true to the essence of a natural and organic lifestyle.
But if for any reason you believe our products are not for you, you may return them for a full refund or exchange within 15 days from the date you receive your package.
Here’s what you need to do:
- Notify us by email at firstname.lastname@example.org with your name and order number
- Wait for an email notiﬁcation and conﬁrmation of the return request and the status of the merchandise
- Upon acceptance, please carefully pack your items in their original condition and in the original packaging and return them via postage at
5776 Stoneridge Mall Road,
Pleasanton, CA 94588
- An item replacement will be sent over to your address within 5-7 days.
Please note that the return item needs to be NEW, not used or unopened. The purchase receipt must be kept intact as well. Also be advised that the customer will take responsibility for the return shipping.
If you have any feedback, comments, questions, requests, and/or other communications regarding returns and refunds, please feel free to contact us here: https://www.zafra.com/contact-us