Frequently Asked Questions

How many times have you paused over a product label and tried to decipher the various “active ingredients” and “inactive ingredients”? So many dangerous chemicals, tried and tested on animals, and formulated and packed in and with unsafe materials bombard us and attract us from everywhere.

The jargon is beyond our comprehension and most of us are left with an uncomfortable feeling of insecurity mixed with guilt. Which is where Zafra comes in.

Welcome to the Zafra FAQ page. You will find a host of questions about organic and natural products here. We come clean on chemicals and myths about natural and organic ingredients. If you find a question that has not been answered here, feel free to write to us. If we do not have the answer, we will get to experts who can. For now, here’s some clarity on the business of beauty!



Organic is a euphemism for expensive right?

To put it philosophically, ‘expensive’ is a relative term. When it comes to a trade off between beauty and health and the price of the product, no price is too high. Having said that, since not all of us own large acres of fields which produce organic ingredients, Zafra has tied up with suppliers who are conscious of not just the quality of their brands, but also that they reach as many people with what’s good for body, mind, and soul. So here in Zafra, organic equals affordable.

What is the difference between Organic and Natural, if at all?

 Organic and natural beauty products are not and cannot be interchanged. Here’s a quick look up guide for the differences:


Highly regulated in the United States. Legally means that the brand is certified by the USDA. Organic products usually fall under one of these four categories:

  • 100% Organic
  • Organic
  • Made with Organic ingredients
  • Organic Ingredients

Not a legal term, since this is an unregulated segment. Can carry the seal of NPA (Natural Products Association, which has certified nearly 800 products in the US)


No pesticides. No fertilizers. No GMOs (Genetically Modified Organisms)

Under the NPA seal, Natural products must contain 95% ingredients made from petroleum-free, renewable flora, fauna, and mineral resources.

95% of the ingredients are of natural origin,

Approved synthetic ingredients in the product must be people-safe and earth-friendly. Products must come in environmentally conscious packaging, and never be tested on animals.

A word of caution: no matter what the labels say, trust your skin and understand its language. Skin tones and structures differ from person to person. Do your homework.

And who issues these labels?

In the United States, labeling and certifying of personal care products, as with Food and Drugs is mandatory before the product is sent out in the market. Here are some of the authorized certification programs:

  • ANSI 305 (American National Standards Institute) 
  • NOP (National Organic Program)
  • OASIS (Organic and Sustainable Industry Standards)
  • PETA –not tested on animals
  • Leaping Bunny Program – Certified Cruelty Free
  • Certified Vegan – not tested on or use animal products 
  • California Certified Organic Farmers

If organic has been there since life began, then chemicals in personal products have been there since at least the beginning of modern times. How bad can they be?

Bad is bad gets. Each to her/his own. You can use a highly recommended organic or natural products and land up with hives; while products with chemicals formulated in labs have turned up good results.

Given the contaminants and pollutants in the air today, the tendency to lean towards natural and organic products has been on the rise the last couple of decades. The chemicals in the products we use have come to cause more harm than good – and that’s not just on our person – we’re talking our environment, the air we breathe and the water in the ocean too. Take a look at the some of the dire consequences of using chemically laden products:

ChemicalUsed inPossible side Effects


Usually found in all toiletries, dental and hair products

Linked to breast cancer. Can cause irritation to skin, eyes, lungs.

Para-aminobenzoic acid (PABA)

Commonly found in sunscreens

Linked to cancer. Can cause skin, eye, irritation. Known to cause liver damage and deepen skin pigmentation.

Isopropyl alcohol

Used to blend colors in cosmetics

Linked ot neurological damage and increased risk of cancer.

Coal tar

Blushes, eye liners, certain anti-dandruff shampoos.

May trigger nausea, mood swings, headaches, and often linked to cancer.

Where do they source their ingredients?

Suffice to say that their products come from sources, which are clean, organic or natural, pure and certified. The rest as they say, are trade secrets.

Does that mean they do NOT contain any chemicals AT ALL?

Not true.
There are certain man-made chemicals that are necessary to preserve its freshness and maintain a certain amount of shelf-life. These chemicals are essentially harmless and are approved by the USDA for use in skin and beauty care products to be harmless to people and environment.

What about shelf life?

That depends on the product and the ingredients.

Can you guarantee that the products I order through Zafra will never give me allergies or cause harmful reactions?

Nope. Just because a product is made from 100% organic or naturally grown ingredients, it doesn’t mean that it will contain the secret of everlasting youth or free you from the world’s ills. Every product has its own unique formulation, just as every skin has its own unique composition. Choose your products based on your research and your skin type. Zafra, can however attest to the quality of every ingredient that goes into our suppliers’ products as pure and safe.

Are the products on Zafra tested on animals?

Happy to give you a resounding “No” to that! Our products are not tested on animals, nor do they use any animal products.

What is the return policy?

IF you have not opened the package, looked into it or breathed into it, we’re happy to check back with our suppliers for a return or exchange. As with any personal care product, just as you would not like using something opened by someone else, our other customers share the sentiment too.

If it is unopened and you still have the purchase receipt, call/ mail us, we will do our best to fix the issue.

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